Terms of Use

1. Agreement and authority

These Terms of Use form a binding agreement between you and NexoraNow for access to the NexoraNow platform, websites, applications, APIs, AI features, and related services (collectively, the "Services"). By creating an account, accepting an invitation, or using the Services, you agree to these Terms.

If you use the Services for a company or other organization, you represent that you have authority to bind that organization. In that case, "Customer" and "you" include that organization and its authorized users.

You must be at least 18 years old and legally able to enter into this agreement. If you do not agree, do not create an account or use the Services.

2. Accounts and authorized users

• Provide accurate, current account and business information.
• Keep login credentials confidential and use reasonable safeguards, including multi-factor authentication when available.
• Limit each account to its assigned user and promptly remove access for people who no longer need it.
• Notify us promptly if you suspect unauthorized access, credential compromise, or misuse.
• Remain responsible for activity performed through your accounts and for the conduct of your authorized users.

3. The Services

NexoraNow provides a modular business platform that may include customer management, fleet operations, maintenance, messaging, websites, commerce, appointments, payments, reporting, automation, AI-assisted tools, and third-party integrations. Available modules and usage limits depend on your plan and the modules enabled for your business.

We may improve, update, or replace features over time. We will not materially reduce paid core functionality during a current subscription term without reasonable notice, except when needed for security, legal compliance, third-party platform changes, or prevention of harm.

Public homepage previews are illustrative, local simulations. Demo replies, appointments, orders, reports, and publishing controls do not send communications, reserve availability, collect payment, publish a site, or create business records. Enter pretend details only; preview inputs reset when the preview is left or replayed.

4. Customer data and instructions

Customer retains ownership of data, files, images, messages, business records, and other content submitted to the Services ("Customer Data"). Customer grants NexoraNow a limited right to host, copy, transmit, process, display, and otherwise use Customer Data only as necessary to provide, secure, support, and improve the Services, comply with law, and follow documented customer instructions.

Customer is responsible for having all permissions, notices, consents, and lawful bases needed to collect and submit Customer Data, including employee, driver, customer, Slack, vehicle, image, and communications data. Customer must not direct NexoraNow to process data unlawfully.

Where NexoraNow processes personal data on Customer’s behalf, the Data Processing Addendum is incorporated into these Terms.

Enabled workflows can process customer and staff contact details, conversations, appointment information, order and rewards activity, uploaded media, domain registration details, and AI inputs and outputs. Publishing a website, product, event gallery, or other public content makes the selected content accessible to visitors; Customer must review it before publication.

5. Acceptable use

You must comply with the Acceptable Use Policy, which is incorporated into these Terms. You may not use the Services to break the law, violate another person’s rights, compromise security, distribute harmful content, evade usage limits, or create unreasonable risk for NexoraNow, our providers, or other users.

6. AI-assisted features

Some Services use artificial intelligence to generate, classify, summarize, extract, recommend, or analyze content. AI output can be incomplete, inaccurate, or unsuitable for a particular purpose. You must review output before relying on it, especially for vehicle safety, damage, maintenance, financial, employment, legal, medical, or other consequential decisions.

AI output is decision support, not a warranty, professional opinion, final safety determination, or substitute for qualified human inspection. The AI Transparency Notice provides more detail and is incorporated into these Terms.

For website assistants, prompts may include the visitor’s question, selected language, current page or product context, and relevant published business information. Translation and design tools may send page text, business instructions, and selected assets to model providers. Receptionist capabilities and any voice processing depend on the configured package and provider; availability of a demo is not proof of a live provider connection.

7. Third-party services

The Services may connect to third-party products such as Slack, Google AI services, payment processors, email providers, cloud infrastructure, and other integrations selected by Customer. Third-party products are governed by their own terms and privacy practices. Customer authorizes NexoraNow to exchange Customer Data with an enabled integration as needed to provide the requested functionality.

NexoraNow is not responsible for third-party products, their availability, or changes they make to their APIs or services. We will use reasonable efforts to maintain supported integrations.

Customer must obtain required consent and provide notices for SMS, email, automated calls, call transcription or recording, and any use of another person’s voice or likeness. Carrier registration, sender verification, domain verification, opt-out handling, and provider approval may be required before a feature can operate. The Services are not an emergency calling or dispatch service.

8. Fees, trials, and taxes

Paid plans are billed according to the order, checkout, or plan selection presented to Customer. Unless stated otherwise, subscriptions renew automatically for the same billing period until canceled. Customer authorizes charges to the selected payment method.

Trials may be limited or changed and may convert to a paid subscription only when pricing and authorization are presented. Fees are non-refundable except as required by law or expressly stated in an order. Customer is responsible for applicable taxes other than taxes on NexoraNow’s net income.

9. Intellectual property

NexoraNow and its licensors own the Services, software, designs, documentation, models, workflows, and related intellectual property. Subject to these Terms and payment of applicable fees, NexoraNow grants Customer a limited, non-exclusive, non-transferable, revocable right to access and use the Services for its internal business operations.

You may provide feedback. You grant NexoraNow a perpetual, worldwide, royalty-free right to use feedback without restriction or attribution, provided it does not identify Customer or disclose Customer Confidential Information.

10. Confidentiality and security

Each party may receive non-public information that should reasonably be understood as confidential. The receiving party will protect it using reasonable care, use it only for the agreement, and disclose it only to people who need it and are bound by confidentiality duties.

NexoraNow maintains administrative, technical, and organizational safeguards designed to protect Customer Data. No online service can guarantee absolute security. Customer is responsible for appropriate account configuration, permissions, endpoint security, backups or exports appropriate to its risk, and the lawful use of downloaded data.

11. Suspension and termination

Customer may stop using the Services or cancel a subscription according to the applicable plan. We may suspend or restrict access when reasonably necessary to address a security threat, unlawful activity, material breach, nonpayment, harm to the Services or others, or a binding legal request. When practical, we will provide notice and an opportunity to cure.

After termination, Customer access ends. We may retain or delete Customer Data according to the Privacy Policy, Data Processing Addendum, applicable law, and any agreed export period. Sections that by their nature should survive will survive, including payment obligations, confidentiality, intellectual property, disclaimers, limitations, and dispute terms.

12. Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available." NexoraNow disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant uninterrupted or error-free operation, that every defect will be corrected, or that AI output, third-party integrations, or customer-configured workflows will be accurate or suitable for every use.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

13. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, business interruption, or lost data, even if advised of the possibility.

Except for payment obligations, misuse of the other party’s intellectual property, breach of confidentiality, indemnification obligations, fraud, willful misconduct, or liability that cannot lawfully be limited, each party’s total liability arising from the Services will not exceed the fees paid or payable by Customer for the Services during the 12 months before the event giving rise to the claim.

14. Indemnification

Customer will defend and indemnify NexoraNow from third-party claims arising from Customer Data, Customer’s unlawful or unauthorized use of the Services, Customer’s violation of the Acceptable Use Policy, or Customer’s failure to obtain required rights or consents. NexoraNow will promptly notify Customer and allow reasonable control of the defense, subject to NexoraNow’s right to participate.

15. Changes to these Terms

We may update these Terms to reflect changes to the Services, law, security practices, or business operations. We will post the effective date and provide reasonable notice of material changes. If a material change requires renewed acceptance, we will request it before continued use. Changes do not apply retroactively unless required by law.

16. General terms

Neither party may assign this agreement without the other party’s consent, except in connection with a merger, acquisition, reorganization, or sale of substantially all relevant assets, provided the successor assumes the agreement. Customer may not assign to a direct competitor of NexoraNow without consent.

The laws applicable at NexoraNow’s principal place of business govern these Terms, without regard to conflict-of-law rules. Courts with jurisdiction over that location will have exclusive jurisdiction unless applicable law requires another forum. Before filing a claim, each party will try in good faith for 30 days to resolve the dispute informally.

These Terms, the incorporated policies, and any order form are the entire agreement about the Services. If a provision is unenforceable, it will be modified only as needed and the rest remains effective. Failure to enforce a provision is not a waiver. Notices may be delivered electronically.

17. Contact

Questions about these Terms may be sent to legal@nexoranow.com.